Privacy Policy for Antlered Wander

Antlered Wander is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access our online platform or utilize our services.

1. Information We Collect

We may collect information about you in a variety of ways, including data you provide directly to us and data we collect automatically when you use our services.

Personal Data You Provide Directly To Us:

When you engage with Antlered Wander for services such as guided tours, custom travel itineraries, flight and accommodation booking, adventure travel packages, cruise bookings, eco-tourism experiences, corporate travel management, or group travel planning, we may ask you to provide certain personally identifiable information. This includes, but is not limited to:

• First name and last name
• Email address
• Physical address (for billing, booking confirmation, and document delivery)
• Phone number
• Date of birth
• Passport information (number, expiry date, nationality, place of issue) for international travel
• Payment information (credit/debit card details, bank account details for refunds); please note that sensitive payment data is processed securely by third-party payment processors
• Travel preferences, special requests (e.g., dietary restrictions, accessibility needs), and health information relevant to your travel plans or safety
• Emergency contact information
• Information about your employer or organization for corporate travel management
• Any other information you choose to provide pertaining to your travel arrangements

Data We Collect Automatically:

When you access our online platform, we may automatically collect certain information, including your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our site. This data is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Process your bookings and facilitate your travel arrangements (flights, accommodation, tours, cruises, etc.).
• Communicate with you regarding your travel plans, updates, and changes.
• Provide customer support and respond to your inquiries.
• Personalize your travel experience and suggest relevant services.
• Manage corporate travel accounts and group travel logistics.
• Send you marketing communications about our products, services, and promotions that we believe may be of interest to you, in accordance with your preferences.
• Improve our website and services through analysis of user behavior and preferences.
• Prevent fraudulent transactions and monitor against theft.
• Comply with legal obligations and facilitate travel-related requests from authorities (e.g., customs and immigration).

3. Sharing Your Information

We may share your information with third parties in specified situations, and only to the extent necessary to provide our services and operate our business.

• Travel Service Providers: We share your necessary personal data with airlines, hotels, tour operators, cruise lines, car rental companies, and other third-party travel providers to book and facilitate your travel arrangements.
• Business Partners: We may share your information with our trusted partners who assist us in providing services, such as payment processors, marketing agencies (for analytical and advertising purposes), and IT service providers.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Safety and Security: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or illegal activities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Antlered Wander does not sell your personal data to third parties. We ensure that any third parties with whom we share your data are committed to protecting your privacy and handle your data according to applicable data protection laws.

4. International Data Transfers

Given the nature of international travel, it is often necessary to transfer your personal data to various travel service providers located in different countries, some of which may be outside of Canada or your country of residence, including countries that may not have the same level of data protection laws as your home country. We ensure that such transfers are conducted in compliance with applicable data protection laws, using appropriate safeguards such as standard contractual clauses where necessary.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights

Depending on your location and applicable law (such as the GDPR for individuals in the European Economic Area), you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal data. While we have taken reasonable steps to secure the personal data you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

8. Policy for Children

Antlered Wander's services are not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you become aware of any data we have collected from children under age 16, please contact us using the contact information provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Antlered Wander

789 Birchwood Drive, Suite 300

Banff, Alberta, T1L 1K2

Canada